Seri33 Privacy Policy – Malaysian Player Data Protection

This Privacy Policy describes seri33's data protection practices regarding the collection, use, storage, and disclosure of personal information provided by users of the seri33.best platform. It has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and forms part of the Terms & Conditions seri33.

Seri33 is an online casino platform serving Malaysian players across a range of entertainment services, including baccarat, slots, Live Casino, E-Sports, Sports Betting, and a VIP programme. In operating these services, seri33 needs to collect and process certain personal data from members to ensure operations remain safe, fair, and legally compliant.

Seri33 takes this responsibility seriously. We invest in the latest security infrastructure, train our team on proper data handling practices, and continuously review our policies to keep pace with evolving laws and industry best practices.

If you have any questions about how seri33 handles your personal data, please contact us at support@seri33.best at any time.

Seri33 collects various types of personal data depending on how you interact with our platform. This data is organised into the following categories:

Seri33 collects your personal data through various methods throughout your interactions with our platform:

• Directly from you: Data you provide directly when registering a seri33 account, completing the KYC process, contacting customer support, or filling in any form on the platform.
• Automatically: Technical data such as IP address, device type, and in-platform behaviour, collected automatically by seri33's systems each time you use the platform.
• Via payment processors: When you make a deposit or withdrawal via Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, or ShopeePay, the payment processor may share the necessary transaction information with seri33 for verification and security purposes.
• Cookies and similar technologies: As outlined in Section 7, seri33 uses cookies to collect information about how you use the platform in order to improve your user experience.
• Authorised third-party sources: In certain cases related to fraud prevention or identity verification, seri33 may receive data from authorised third-party identity verification service providers.

Seri33 uses the personal data collected solely for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your seri33 account, including identity verification through KYC to meet anti-money laundering legal requirements.
• Transaction processing: Securely processing deposits and withdrawals in Malaysian Ringgit (RM) via your preferred Malaysian payment method.
• Service operations: Providing access to all seri33 games and services, including baccarat, slots, Live Casino, e-sports, and Sports Betting.
• Platform security: Detecting and preventing fraud, unauthorised access, multiple account usage, and any activity that violates seri33's Terms & Conditions.
• Legal compliance: Meeting Malaysian legal obligations, including PDPA 2010, anti-money laundering (AML) requirements, and lawful court orders or directives from regulatory authorities.
• Customer support: Handling enquiries, complaints, and technical support requests submitted to the seri33 support team.
• Platform improvements: Analysing aggregated, anonymised usage patterns to better understand the needs of seri33 Malaysia members and improve platform design and features.
• Marketing communications: Sending information about relevant seri33 promotions, bonuses, and offers – only if you have consented to receive such communications during registration or in your account settings.
• Responsible gaming programme: Monitoring betting patterns to identify signs of problem gambling and providing assistance to members who need it, in line with seri33's commitment to Responsible Gaming.

Seri33 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute commitment.

However, in order to operate the seri33 platform safely and in compliance with the law, we may share your data with the following selected parties, subject to strict confidentiality agreements:

• Malaysian payment processors: Touch 'n Go eWallet, DuitNow providers, GrabPay, Boost, ShopeePay, and FPX participating banks (Maybank, CIMB, RHB, and others) receive the transaction information required to process your deposits and withdrawals.
• Identity verification provider: Third-party KYC companies that assist seri33 in verifying the identities of new members and meeting anti-money laundering requirements.
• Gaming software providers: Providers such as Evolution Gaming, Pragmatic Play, and others may receive limited session information necessary to operate the games properly.
• Technology infrastructure providers: Companies that provide server, database, and cybersecurity services to seri33, operating under strict confidentiality agreements and not permitted to use your data for their own purposes.
• Lawful authorities: The Royal Malaysia Police (PDRM), courts, or other regulatory authorities when seri33 is required to do so under Malaysian law or a valid court order.

In all instances of data sharing, seri33 ensures that only the necessary data is shared, that recipients are bound by appropriate confidentiality obligations, and that sharing is strictly for legitimate purposes.

Seri33 takes the security of your personal data seriously, ensuring it is stored safely and protected against unauthorised access, loss, destruction, or accidental disclosure.

Technical security measures we use:

• 256-bit SSL encryption: All data transmitted between your device and seri33's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
• Data-at-rest encryption: Sensitive data such as KYC information and payment details are stored in encrypted form within seri33's databases.
• Strict access controls: Only seri33 staff who require access to specific data to perform their duties are permitted to do so, with full audit logs maintained.
• Continuous security monitoring: seri33's systems are monitored around the clock to detect and respond to any cybersecurity threats.
• Regular penetration testing: Seri33 conducts regular security testing by independent cybersecurity experts to identify and address any system vulnerabilities.

Data retention period:

• Active account data is retained for as long as your seri33 account remains active, and for the period required after account closure to fulfil legal obligations.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial auditing and anti-money laundering.
• Customer support communication logs are retained for 3 years for dispute resolution purposes.
• Cookie and analytics data is deleted 13 months from the date of collection.

Seri33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse seri33.best.

Types of cookies used by seri33:

• Essential Cookies: Required for core platform functions such as keeping you logged in, saving your language preference, and maintaining session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use seri33 – pages visited, time spent, and errors encountered – to help us improve the platform. All data is collected anonymously.
• Functional Cookies: Allows seri33 to remember your preferences — such as display settings and game choices — to deliver a more personalised experience.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to manage your active session on seri33.

You can manage cookie usage through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the seri33 platform. For guidance on managing cookies in popular Malaysian browsers (Chrome, Safari, Firefox), please refer to your browser's documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and seri33's policies, you have the following rights regarding your personal data:

Seri33 will process all privacy rights requests within a reasonable timeframe, typically no more than 21 business days from the date the request is received. Where a request requires more time, we will inform you of the reason and the expected timeline.

Seri33 strictly prohibits participation by individuals under the age of 18. The seri33 platform is not designed for children or teenagers, and we do not knowingly collect or process personal data from minors.

All prospective members are required to confirm they are at least 18 years of age at registration. seri33's KYC process, which requires a copy of your MyKad, also serves as an additional layer of age verification.

If seri33 discovers that personal data belonging to an individual under the age of 18 has been inadvertently collected through falsified registration information, seri33 will:

• Immediately closing the account in question.
• Deleting all personal data collected about that individual from our systems.
• Returning any outstanding financial balance to the payment method used for the original deposit, following appropriate verification.

If you know or suspect that a minor is using the seri33 platform, please notify us immediately at support@seri33.best.

Seri33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. The "Updated" date at the top of this document indicates when the latest version was published.

For material changes — that is, changes that significantly affect how we use your personal data — seri33 will:

• Sending a notification to your registered email address at least 14 days before the changes take effect.
• Displaying a prominent notice on the seri33.best homepage and within the platform upon your next login.
• In cases where changes require fresh consent, seri33 will request your explicit consent before proceeding with any processing.

Your continued use of the seri33 platform after the updated Privacy Policy takes effect will be considered your acceptance of those changes. If you do not agree, you have the right to close your account and withdraw your actual balance.

We encourage you to review this Privacy Policy periodically, especially before submitting any new personal information to seri33.

For any enquiries, concerns, or requests relating to this Privacy Policy or how seri33 handles your personal data, you may reach us through the following channels:

When contacting us about a privacy matter, please include the following to help us assist you faster: your seri33 account number (if applicable), a clear description of your request or concern, and your preferred method of receiving a response. For identity verification requests, seri33 may require you to complete a brief verification process before any personal data is disclosed or amended.